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Singers Karaoke Blog
VIP Q&A: Why do I keep getting logged out?
Posted 3 years ago by Brad Trammell
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Posted 3 years ago by Brad Trammell
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Why no IOS mobile app?
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  3. VIP Q&A: Why do I keep getting logged out?

VIP Q&A: Why do I keep getting logged out?

Posted 3 years ago by Brad Trammell (Switch)

A few people have contacted me to ask why they keep getting logged out when using a mobile device (cell phone or tablet) to access and use SingersVIP. The answer is actually quite simple. The SingersVIP system automatically records your IP address on each connection to the system. If it sees it has changed it when you open the website, will automatically log you out of your account for your protection. 



The reason for this because of what's called "Session Hijacking", Essentially, malicious software, or apps that may want to steal your account information will try to make a request with your information from an IP address other than your own, by submitting requests under your account. If the system detects additional logins to your account from wildly different IP addresses, it will choose to protect your account by disconnecting all logged in devices until you login again.



Unfortunately, because almost all cell phones use dynamic IP addresses (randomly assigned), if your IP address changes while you are logged in, the system will automatically log you out. Commonly, this will happen if you are logged in on your mobile providers network, and then connect to a Wi-Fi network and try to access our website again. This is completely normal, as your IP Address has changed since you logged in.



If you have any questions, please do not hesitate to reach out to me here!


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If you had a SingersVIP account prior to the transition to our new website, you will need to recreate your account and favorites. The API or back end that controls our SingersVIP feature had to be completely recreated in order to work seemlessly with Android, iOS and Desktop users. Therefore, we were unable to bring users over, as most data would not properly match up with any account on our new system due to different encryption levels and different field mappings. We apologize for any problems this may cause you and hope you enjoy the new features we've added to SingersVIP.

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Safe Karaoke Mandated Guildlines

  • Singer MUST stay on stage and maintain distance from the audience. Corded mics will be used to keep singer from walking down off stage. Markings on the stage depict where to stand.
  • Singers will have access to their own individually-wrapped & sanitized microphone cover. When they come on stage, they will place the cover on the microphone themselves. After they are done singing, they must remove the cover themselves. They can save it for their next song, or discard it in the wastebasket provided on stage. Extra mic covers will be provided in a basket on stage for those people who don't want to use their cover more than once.
  • Hand sanitizer will be available via a dispenser on stage for singers to use before and after touching the microphone, if they choose. DJs will frequently wipe off mics with disposable antibacterial wipes.
  • Singers should place their song slips in the basket provided on the DJ booth, DO NOT hand them to the DJ.
  • Duets will be allowed but singers should stand with some distance between them, NOT shoulder to shoulder. No more than TWO singers can be on stage singing at once, for the time being at least.
  • Singers must wear their masks TO the stage and FROM the stage but can remove their mask ON the stage when singing,as long as they remain on stage.
  • We WILL be putting our songbooks out around the bar. Anyone who does NOT want to utilize a book, can search our database on our web site (www.singerskaraokeclub.com) OR download our Singers app (unless they have an iPhone. Our app does not yet work on iPhone).
  • Song slips and pencils will be in baskets as always for your use. Bring your own writing utensil if you prefer, though baskets will be sprayed with Lysol frequently.
  • The process WILL BE SLOWER NOW. We will not get as many singers in as normally with all of the extra steps. Do NOT give our staff a hard time if we do not get to your song as quickly as you expected or if we are unable to get your song in at all due to the current state time constraints beyond our control.
  • When you are seated or singing on stage, you can remove your mask. When you are not doing either of those things, your mask must remain on. If eating or drinking while standing, you may lift your mask to take a sip or a bite of food, then replace your mask quickly.
  • DO NOT come to Singers if you are feeling ill! Be a decent human. It's worth noting that most of our staff at Singers have already received one or both of their vaccination shots.
  • DO NOT come to singers and expect to sing if you don't buy anything. We can only allow in 75% of our normal crowd size. This means we'll be turning away paying customers at the door if we have met our occupancy requirements. We WILL be enforcing a $5.00 minimum. We will be keeping track of everyone and will have to kindly ask you to leave if you don't comply with spending at least $5.00. Only drink water? Then buy your buddy some mozzarella sticks, man!
  • The state rules dictate that you MUST order food if you plan to drink alcohol, so order something from our kitchen or buy a $1.00 bag of chips or peanuts.
  • If you're leaving for the night, PLEASE kindly let our door host/bouncer know! We will be able to adjust our count of customers and allow someone else to enter, since we have a strict occupancy allowance. If you're just going out for a smoke, let door personnel know so we can adjust our count.
  • BE PATIENT WITH OUR STAFF! This is a lot of extra guidelines and restrictions for us to deal with. It is hard to understand your drink order with your mask on. Speak loud and clearly.
  • We will not be running our karaoke at as LOUD of a VOLUME as we usually do since people will be trying to talk to each other with masks on. Do not ask our DJ to “turn it up, man!”
  • Currently, state curfew says everyone must vacate out premises by 11pm. We're not happy about it but “thems the rules”. Please finish your food and beverages and be prepared to leave BY 11pm.